Contact Orovon Casino
Do you have questions or need help? Our customer service team is available 24/7 via live chat and email.
How can we help you?
Our customer service team is trained to help you with all questions and issues that may arise during your playing experience at Orovon Casino. We support both Dutch and English and are available for all Netherlands players.
- Account questions (registration, verification, login issues)
- Help with deposits and withdrawals
- Explanation of bonuses and promotional terms
- Technical problems with games or the website
- Questions about responsible gambling and self-exclusion
- Complaints and feedback
Frequently asked questions
How long does it take for my account to be verified?
KYC verification typically takes 24 to 48 hours after all required documents have been submitted. In some cases it can be faster. You will receive an email confirmation once your account is verified.
Why hasn't my withdrawal been processed yet?
Withdrawals are typically processed within 24 hours of approval. Make sure your KYC verification is complete and that you have met the bonus wagering requirements. For questions, please contact us via live chat.
How do I reset my password?
Click the "Forgot password" link on the login page and enter your email address. You will receive an email with instructions to reset your password. Also check your spam folder if you don't receive the email.
How do I set a deposit limit?
You can set deposit limits via your account settings under "Responsible Gambling". Choose daily, weekly or monthly limits. Limits take effect immediately when you lower them. An increase has a waiting period of 7 days.
What documents do I need for verification?
For KYC verification you need: a valid identity document (passport, driving licence or ID card), proof of address no older than 3 months (bank statement or utility bill) and depending on the payment method used, proof of payment method.
Complaint handling
Are you not satisfied with our service? We take complaints very seriously. You can file a formal complaint via email or live chat. Our customer service team will assess your complaint within 48 hours and send you a response.
If you are not satisfied with our response, you can contact the Kansspelautoriteit (KSA) as the regulator for gambling in the Netherlands.